All payments must be made at the time of purchase.
Welcome to 4th Wall Ascension! We are committed to providing our customers with an exceptional shopping experience. Please take a moment to review our policies, as they govern your use of our website and ensure a smooth and satisfactory shopping process. By accessing our site and making a purchase, you agree to adhere to the following policies:
1. Payment Methods:
We accept various payment methods, including credit/debit cards, PayPal, & other secure online payment options. All transactions are processed in AUD. By proceeding with a purchase, you authorize 4th Wall Ascension to charge the provided payment method for the total order amount.
2. Shipping & Delivery:
Australia wide shipping:
Standard Shipping: $13 AUD
Express Shipping: $23 AUD
Free Shipping: (AUS ONLY) Spend over $300 AUD & shipping is on me.
International Shipping: $33 AUD
Due to COVID-19 disruptions please expect some delays in shipping times. Unfortunately delays are out of my control, I apologies for the inconvenience.Standard Shipping: 3-6 business days.
Standard Shipping during Peak Times: 6-9 working days (holiday periods)
Express Shipping: 1-3 business days (will be attempted to be sent the next business day)International Shipping $33 AUD:
Estimated 5-20 day shipping period for all international orders.Shipping Policy:Most of our items are shipped using Sendle or Australia Post. All orders are sent from Melbourne/Victoria, Australia. All orders are sent with tracking.Once your order has been shipped, I unfortunately have no control over postage delays, lost or damaged packages. If your parcel is lost or goes missing after it has been delivered, you will need to contact the courier directly. I am here to help if a parcel goes missing & will do everything in my power to help find your parcel.If your parcel is “Returned to Sender” due to any reason, you will be contacted ASAP to arrange for your package to be re-shipped back to you, at an addition cost to you. If you cant be contacted within 14 days, your order will be refunded & you will incur a 10% cancellation fee of the total deposit amount.
3. Returns & Refunds:
Returns and exchanges are not accepted based on change of mind.
Every 4th Wall crystal is unique and no two crystals will EVER be the same! Be aware that most items are pulled from the earth or man-made. Regardless of being left natural, hand-cut or polished no items will ever be considered completely “perfect”. Crystals may contain some natural chips, cracks, pits, inclusions or markings. Items have been photographed to the best of my ability & colours may vary from images.
Please be mindful that this does not constitute as a fault or defect.
Refunds will be issued at the discretion of 4th Wall Ascension. All refunds are made through the payment method in which you made the original purchase.
—–Sale items cannot be refunded—–
All items are thoroughly inspected, cleansed & sanitised before being packaged with love. I re-use packaging to help prevent more wastage. Every item is wrapped & protected to prevent any damage during transit.
Unfortunately accidents can arise during transit. If any damage caused to packaging during transportation, please contact the courier immediately.
4th Wall is not responsible for any damaged caused to items during transit.
If for any reason you receive your items, the packaging is intact but your item is broken, please email: sales@4thwallascension.com.au with your order number & photos along with your inquiry, within 7 days of you receiving your parcel.
If an accident/damage happens after 7 days of receiving your items we are unable to offer any refunds or exchanges.
4. Privacy Policy:
Your privacy is of utmost importance to us. We collect and store your personal information solely for order processing & customer service purposes. We do not share your data with third parties, except as required by law or to facilitate shipping & delivery. For more details, please refer to our separate Privacy Policy.
5. Security & Data Protection:
We employ industry-standard security measures to protect your data and ensure a secure shopping experience. Our website is encrypted to safeguard your payment information, & we regularly update our systems to mitigate potential risks. However, please note that no method of transmission over the internet is entirely secure, & we cannot guarantee absolute data protection.
6. Product Information & Pricing:
We make every effort to display accurate product information, including descriptions, images, & pricing. However, errors or discrepancies may occasionally occur. In such cases, we reserve the right to correct any inaccuracies & cancel orders affected by such issues. If you have any questions about a product, feel free to contact our customer support team.
7. Intellectual Property:
All content on our website, including images, logos, product descriptions, and graphics, are the intellectual property of 4th Wall Ascension and protected by applicable copyright & trademark laws. You are not permitted to use or reproduce any of our content without prior written consent.
8. Limitation of Liability:
In no event shall 4th Wall Ascension, its directors, employees, or affiliates be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. We strive to provide accurate information, but we cannot guarantee the completeness or accuracy of the content.
9. Modifications to Policies:
We may update or modify these policies from time to time. Any changes will be posted on our website with the effective date mentioned at the top of the page. By continuing to use our site after such modifications, you agree to be bound by the revised policies.
If you have any questions or concerns regarding our policies, please don’t hesitate to reach out to our customer support team at sales@4thwallascension.com.au. Thank you for choosing 4th Wall Ascension, & we hope you enjoy your shopping experience with us!